Items are usually delivered instantly but in some circumstances may take longer. When such delays occur, please try the steps below:
1. Make sure you have a stable internet connection
2. Disconnect and reconnect the internet.
3. Check the game in a couple of hours
4. Restart your device, and check again
Important Note: Please do not uninstall the game or clear the data, which may cause you to lose the items you have purchased permanently.
If you still have not received your purchase after 24 hours, please contact our customer support with the following information:
- The number of items you purchased
- The approximate time of your purchase
- A screenshot of your receipt of purchase. To find out how to see your receipt, please check our FAQ
Please provide as much information as you can for us to help you as quickly as possible.
1. Make sure you have a stable internet connection
2. Disconnect and reconnect the internet.
3. Check the game in a couple of hours
4. Restart your device, and check again
Important Note: Please do not uninstall the game or clear the data, which may cause you to lose the items you have purchased permanently.
If you still have not received your purchase after 24 hours, please contact our customer support with the following information:
- The number of items you purchased
- The approximate time of your purchase
- A screenshot of your receipt of purchase. To find out how to see your receipt, please check our FAQ
Please provide as much information as you can for us to help you as quickly as possible.