Start by checking your internet connection. You must have a stable connection for newly purchased items to be added to the game. If the connection was lost during the purchase or immediately after it, try restarting your device and check to see if the purchase shows up.

If the purchase still doesn't appear in the game, contact our customer support. Make sure to provide the following information about your purchase:

1. The exact amount of items you purchased. For example, "1,500 coins and 2 hours of unlimited lives." 

2. Whether it was a regular transaction or a special offer.

3. The approximate date and time of your purchase.

4. A copy of the receipt or a screenshot of your purchase history. Your receipt is emailed to the account used to make the purchase soon after the purchase is completed. Please note that we cannot accept bank statements or SMS alerts about money withdrawals.

❗ IMPORTANT NOTE: We won't be able to solve your issue without a copy of the receipt or a screenshot of your purchase history.