For iOS devices, please note that Apple often groups your recent purchases and sends them together in one receipt. Sometimes a charge will appear after your time of purchase and a receipt will be issued later. Please check your purchase history in the App Store or the receipts in your Apple ID email to see your billing details.

For Android devices, please check your purchase history in Google Play or the receipts in your Google account email to confirm your charges.

If this doesn’t resolve the issue, please send your receipts to our Support Team. Please make sure the game name and the item(s) you've purchased are visible on the receipts.