We're sorry to hear that you're encountering issues. We're committed to optimizing the game for the best user experience. In the meantime, please try the following steps:

1. Ensure your device meets the minimum system requirements. 

2. Update your device software to the latest version.

3. Update your game to the latest version.

 If your device meets the above requirements but the issue persists, please try these additional steps:

1. Close the app and restart it. If this doesn't resolve the issue, proceed to the next step. 

2. Close any other running apps and reenter the game. If this doesn't resolve the issue, proceed to the next step.

3. Restart your device and reenter the game.

Android device users can also try clearing the app cache:

1. Navigate to device settings > Applications. 

2. Select Modern Community from the application list.

3. Tap the "Clear Cache" button and then reenter the game.

If the problem continues, please contact our customer support and provide the following information:

- The actions you took before the crash/freeze (e.g., winning a level, starting a task, making a purchase).

- When you first noticed the problem (e.g., after updating the game, when reinstalling it).

- The frequency of the issue (e.g., once a day, three times a day).

We appreciate your patience and support.